Idania offers her expertise to the Center in the billing office performing the crucial behind the scenes work of verifying insurance benefits, obtaining necessary authorizations, and being the correspondent between the Center and our patient’s insurance company. Idania served in the Navy prior to going to West Tennessee Business College in 2012 to obtain her certification in Medical Coding and Billing. When not serving the community at WTHSC, Idania is spending time with her family.
Rachel Maxwell is going on 2 years with us as our Office Manager joining the team in 2018. She graduated from the University of Memphis with a Bachelor of Science with a concentration in Health Administration. She enjoys interacting with patients from the time they walk through the door until the time they leave. Making sure the office runs smoothly on a daily basis is her forte, and she does that with her positive upbeat personality. When not at work, Rachel enjoys being around her husband and friends, cooking, planning parties, golfing, and being outdoors.